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From the outset of the COVID-19 pandemic the Mondavi Center has prioritized the health, safety and comfort of our patrons. We realize there will be questions about what our season will look like and we hope this list will offer you answers.

If you don’t see your question addressed here, please feel free to connect with our remote ticket office team at tickets@ucdavis.edu. They are available and answering questions Monday–Friday, 1 p.m.–5 p.m. 

HEALTH & SAFETY 

Why are there no events in the Fall? 

As the COVID-19 virus spread, it was clear that indoor gatherings of large groups would be unlikely in the fall of 2020. In addition, many of the artists booked for that time period chose to cancel or rearrange their touring plans.  

Do you plan on enforcing social distancing at the Mondavi Center? 

It is our belief that the Mondavi Center is not set up to adequately accommodate or enforce social or physical distancing with large crowds. This is a major factor in the decision to wait until January 2021 before commencing live programming at the Center.  

How will you decide when to re-open the Mondavi Center? 

We are as eager as you to get back to live performances in our beautiful performance spaces. That said, we will only return to the hall when we are certain it is safe for our audiences, artists and staff. At minimum, this means that county and state government official have approved gatherings in entertainment venues, and that our re-opening plan is vetted and approved by the UC Davis Environmental Health and Safety team.

Ticket holders will have three options in the event a performance is canceled: receive a refund; make a donation to the Mondavi Center; or receive an Event Credit on their account to use for a forthcoming 2020-21 performance.  

What if I have a ticket to a show but I'm not feeling well or unable to attend?  

We want to make buying tickets as easy as possible and provide ticket buyers with the certainty that your investment in the Mondavi Center is one we take seriously. To this end we have updated our exchange and refund policies for the 2020–21 season to ensure maximum flexibility, transparency and convenience.  We are able to offer you an event credit for any performance in the same season. You may also donate your tickets as a tax-deductible donation to the Mondavi Center. 

We ask that if you or anyone in your party are experiencing symptoms or have come into contact with anyone who is sick that you please stay home.

What If I don’t feel comfortable renewing or attending performances?  

While we will do all we can to ensure a safe environment upon reopening, we understand that this is a time of great uncertainty, and there are many concerns about returning to group settings. If you choose not to renew your subscription for the 2020–21 Season, please contact the Ticket Office to discuss your options. 

Please visit our Commitment to You page for more information 

HOMESTAGE

What is HomeStage?

Grab the best seats in your house and experience HomeStage, a stellar lineup of virtual performances and events curated specifically for Mondavi Center members and UC Davis students.

How can I access the series?

An all-access pass to HomeStage is an exclusive benefit for UC Davis students and Mondavi Center members.

UC Davis students - learn how to access HomeStage

If you are not yet a member, you can become one for as low as $60.  

Become a member to gain exclusive access to HomeStage 

I've purchased a Mondavi Center membership. How do I watch the shows?

Members can find all of the HomeStage events in the “Digital Content” section of their Mondavi Center account. You must be logged into the account you used to set up your membership in order to access and watch the events.

The John Lewis: Good Trouble event access will be sent directly in an email.

I haven’t logged into my account before.

Our ticket agents would be happy to both set you up with an online account and make sure that you can log in. We will want to be sure that your online account is connected to your existing account, so please do not create a new account online. Doing so will not give you access to your member benefits.

  • For online account set up help:  530-285-0992
  • For website navigation or access help: 530-746-8094

What do I do if I forget my account login info?

If you remember your login name but not your password, simply request a password reset on the Mondavi Center account page to create a new one.  If you can’t recall your login name or are unsure what email address is connected to your account, please contact the Ticket Office for assistance at 530-285-0992.

Can I buy extra tickets for my friends?

Unfortunately, HomeStage is only available to Mondavi Center members. Please encourage your friends to become members here.

Do UC Davis students get a discount to HomeStage shows?

All UC Davis students will be able to watch HomeStage shows for free. Learn more.

Will the videos be available for on-demand viewing later?

Unfortunately, these videos will only be available the date of the performance and won’t be available on-demand.

Please visit our Membership page for more information about Homestage

TICKET SALES 

With the Mondavi Center operating remotely, what are my options for purchasing a subscription or purchasing single tickets?  

 

  • Online: Buy Single Tickets or Subscriptions online 
  • Virtual Appointment: Schedule a virtual appointment with one of our remote ticket agents
  • E-Mail: For subscription purchases, you can complete our subscription worksheet and send a scan of it to tickets@ucdavis.edu. Note: Please do not send credit card information on this form. A ticket agent will call you to obtain payment information at the time of processing. 

 

What if a performance is canceled? 

Ticket holders will have three options in the event a performance is canceled: receive a refund; make a donation to the Mondavi Center; or receive an Event Credit on their account to use for a forthcoming 2020-21 performance.  

I have event credit for 2019–20 season. Can I still use it? 

Due to COVID-19, we have temporarily relaxed our event credit policy. All remaining 2019–20 Event Credits can be used towards subscriptions or tickets for the 2020–21 season. These event credits must be used by June 2021 or they will become a donation.   

THE MONDAVI CENTER

I realize this is a difficult time for arts organizations like the Mondavi Center, what can I do to help? 

We deeply appreciate the support of our many members. If you are in a position to give, we invite you to consider a membership, more details here.