You are here
January 5, 2022


Receiving Your Mobile Tickets via Email

When you purchase your event, you will receive an email confirmation. If you have mobile tickets for that event, your email should display like this:

Email displaying mobile tickets QR code

What To Do If You Are Not Seeing a QR Code in Your Email:

If your QR code is not displaying, click the "view in your browser" link (see image) to login to your account. Follow the instructions below for Viewing Your Mobile Tickets in Your Account.

How To Access Your QR Code

Viewing Your Mobile Tickets in Your MC Account

Once you are logged into your account, click to view your Upcoming Events. Then click on the blue "View Tickets" button.

Viewing Tickets in Your Account  →    Your Mobile Tickets QR Code

 

Mobile Ticket Troubleshooting

Try these tips:

  1. Make sure it IS NOT In “Dark Mode” This will populate a white QR code that can’t be seen.
  2. Brighten the screen to 100% (This will be different phone to phone).
  3. Zoom in to make the QR Code larger, but still within the phone screen boundary.
     

Still Having trouble?

VIEWING ON YOUR MOBILE DEVICE

  1. Is your screen in "dark mode" (dark with white print text/image) and appearing to be blank ? Switch out of dark mode.
  2. If your operating system is not the most current one, try updating it.
     

VIEWING IN YOUR EMAIL

  1. Didn't get your email? Check your junk or spam folder.
  2. Not seeing images? Click on "view images" at the top of the email.


VIEWING IN YOUR WEB ACCOUNT

  1. Are you using cellular data? Try refreshing.
  2. Are you experiencing connectivity issues with your WIFI?
     

STILL HAVING TROUBLE?
Give our Ticket Office a call at 530-754-2787 during business hours (Tue–Fri, Noon-5 p.m. and one hour prior to performances).