Privacy Policy

Our Online Services are powered by Spektrix, a third-party service. Spektrix collects, stores, and processes information on Our behalf.

This notice does not cover the Mondavi Center’s ticket policies. For more information on Our ticket policies such as Ticket Exchanges and Ticket Fees, please visit www.mondaviarts.org/your-visit/ticket-office/.

Our Online Services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. Children under 13 should not use our services or provide any Personal Information. Ticket purchases for children under 13 must be made by a parent or guardian. If you are a parent or guardian and believe that your child has provided Personal Information to us without your consent, please contact us to request the information’s removal.

Information Collected from Visitors

As a Visitor, we will not ask you to provide any information, but there is some information we do collect automatically about your visit.

• How you access Our Website 
  • When you visit Our Website, we may collect some technical information automatically such as the type of device and browser you are using. We may also collect information about your visit to this Website; for example, we may collect information about pages you visit and how you navigate the website, (i.e. time spent on certain pages, what you searched for on our Website, and how you arrived at our website).

We and our third-party providers may use cookies or similar technologies to collect the information described in this section. For more details about how we use cookies, please refer to the Cookies section below.

How We use Visitor Information

We use this information to inform the development and security of Our Website. This information is used for certain purposes like detecting fraud and other suspicious activity; maintaining secure connections between our Website and its visitors; ensuring consistent traffic distribution across our infrastructure; and helping to mitigate malicious activity.

Information Collected from Purchasers

When you use our Online Services via our Online Ticketing Site, your information is collected, processed, and stored by a third‑party, Spektrix, on our behalf. We may ask you to provide certain personal information to Us through Spektrix.

Information you provide directly

• Personal Information 
  • This information includes your name and contact details (including postal address, email address, and telephone number). We may collect personal information about you when you purchase your tickets, donate, make an account with our Online Ticketing Site, register to receive our emails, or when you choose to provide your Personal Information.
• Additional Information
  • Any other additional information you elect to share with Us, such as your birthdate and graduation date from UC Davis.

Information We collect automatically

We automatically collect certain information through analytics and search information providers. Technical information, including the type of device you’re using, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer. 

• Information about your visit to this website; for example, we collect information about pages you visit and how you navigate the website, i.e., time spent on certain pages, services you viewed and searched for, referral sources (e.g., how you arrived at our website). 
• Google Analytics 4 (GA4) collects IP addresses to determine your location but does not log or store them, masking the data immediately upon collection. 

For more details about how we use cookies, please refer to the Cookies section below.

How We use information collected about Purchasers

The Mondavi Center processes your personal information to provide you with Services that you request, to improve the Services We offer and to fulfill our obligations as required by law or any other purpose you consent to.

We will use your contact information to communicate with you about Services you request from the Mondavi Center (such as emailing receipts for ticket purchases). We may also use your personal information to provide you with information regarding Mondavi Center events we think you may be interested in.

You may choose to provide us with additional information, such as your birth date or graduation date from UC Davis, for optional personalized communications and marketing. 

Your debit and credit card information

We do not store financial account information you provide to purchase a ticket. We use an external payment processor who handles your financial information according to the payment card industry data security standard (PCI DSS). 

How We may share your information

The Mondavi Center may, at times, share your Personal Information with third parties we engage to perform operational services in furtherance of Our Online Services, at your request, or with your consent. 

Additionally, We may disclose your Personal Information when required to comply with applicable laws, regulations, or lawful requests from public authorities. We may also share information when necessary to protect our rights, property, or safety, or those of our employees, customers, or others; to enforce our agreements and policies; to prevent, detect, or investigate fraud or other illegal activity; or to respond to emergencies involving health or safety.

The Mondavi Center will never sell your Personal Information.

Cookies 

Our website uses cookies, or small text files that are stored on your computer by websites that you visit, to automatically collect certain types of usage information when you visit or interact with Our Services. 

You may choose to accept or decline cookies. If cookies are disabled in your browser, you can still use Our Online Services. If you enable cookies, you can block or remove most cookies at any time using the settings in your browser. Most web browsers allow some control of cookies through browser settings.

Both Our Website and Online Ticketing Site place distinct types of cookies onto your device.

Cookies placed by Our Website

Our Website may place security and analytics cookies. 

The use of analytics cookies allows us to improve the website and enhance user experience. The analytics cookies set on your browser allow us to recognize and count the number of users to the website, see when users are using the website, and see how users interact with the website and its different functions. Analytics cookies show us which of the website pages are most frequently viewed and help us record any difficulties you have with the website. We use Google Analytics and have provided more information about it below.

The use of security cookies allows us to monitor traffic flow to and from our website and monitor for malicious and fraudulent activity. They also ensure you maintain a safe and secure connection to Our Website.

Google Analytics 

Our Website uses Google Analytics, which uses cookies for tracking visitors to the site. These cookies store information about what time the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. We do not share our data with any other Google services. 

• Google Analytics uses information provided by these cookies to interpret journeys through our website content, gives us information about how people use our site, and allows us to improve it. 
• Google Analytics information about privacy and cookies may be found here and here. 
• You may opt out of the process Google Analytics uses to collect traffic log data. Google provides a browser add-on that enables a user to opt out of receiving Google Analytics cookies. 

Cookies placed by Our Online Ticketing Site

Our Online Ticketing Site uses two main types of cookies:

• Necessary cookies: These cookies are placed when you visit Our Online Ticketing Site or log into your account with Our Online Ticketing Site. They are necessary to enable your browsing session to function properly and to support core Online Ticketing Site features. These cookies also help ensure your browsing session is secure and protected from malicious activity.

• Analytics and Performance cookies: The analytics cookies Our Online Ticketing Site places on your browser allow us to recognize and count the number of users to the Online Ticketing Site, see when users are using the website, and see how users interact with the Online Ticketing Site and its different functions. Analytics cookies show us which of the website pages are most frequently viewed and help us record any difficulties you have with the website.

  Performance cookies enable Our Online Ticketing Site to recognize when you return to the site between browsing sessions. The cookies enable Spektrix to remember what you may have placed in your online cart between browsing sessions and are meant to improve your experience with Our site.

Third-Party Ads 

Our website uses third-parties, like Google Ads, to provide analytics and advertising services. These third-parties may use cookies, web beacons, and other technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide analytics and targeted ads. You may view their privacy policies and consent mechanisms here: 

• Google Ads 

You can use Ads Settings to manage the Google ads you see and opt out of Ads Personalization. You may opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, or by visiting NAI's online resources. Even if you opt out of Ads Personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms. 

Information Security 

We take reasonable and appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage.

Your Rights and Choices 

You may control your personal information in the following ways:

• You may choose not to visit Our website or use our Services
• You may opt out of Our e-mail communications or postal mailings through the ‘Contact Preferences’ within your account page with the Mondavi Center or you may notify us by using the information provided under ‘Contact Us.’
• You may choose to configure your web browser to refuse cookies, or to alert you when cookies are being sent. Doing so will not change your ability to use Our Services. 
• You have a right to request access to or modification of your personal information. We may not be able to modify your personal information in all circumstances. 

You may communicate with Us about the above choices using the contact information under “Contact Us.” When you choose to contact Us, we may need additional information to respond.

Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect any material changes in our programs and practices. When we make changes to this Privacy Notice, we will update the effective date at the beginning of this Privacy Notice. Your continued use of Our Services after any changes are made to this Notice will constitute your acceptance of such change. 

Contact Us

For any questions or requests regarding this notice, please contact Us at: 

Mondavi Center Ticket Office  

Email: [email protected] 

Phone: 530.754.2787

UC Davis Privacy Officer Office of Compliance and Policy 

University of California, Davis One Shields Avenue 

Davis, CA 95616 

[email protected]